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Evaluating the Impact of a Proactive Chat Feature on Reference Questions, Their Complexity and Subject Matter.

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Bibliographic Details
Title: Evaluating the Impact of a Proactive Chat Feature on Reference Questions, Their Complexity and Subject Matter.
Authors: Hervieux, Sandy1 (AUTHOR) sandy.hervieux@mcgill.ca
Source: Internet Reference Services Quarterly. Oct-Dec2025, Vol. 29 Issue 4, p419-435. 17p.
Database: Academic Search Ultimate
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ISSN:10875301
DOI:10.1080/10875301.2025.2529435