Service Quality and Client Satisfaction in Public Sector: An Empirical Assessment of the Philippine Social Security System Using the SERVQUAL Framework.
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| Title: | Service Quality and Client Satisfaction in Public Sector: An Empirical Assessment of the Philippine Social Security System Using the SERVQUAL Framework. |
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| Authors: | ACUÑA, VINCENT L.1 acunavl@sss.gov.ph, CERADO, ERNIE C.1 |
| Source: | JPAIR Multidisciplinary Research. Jan2026, Vol. 63 Issue 1, p18-43. 26p. |
| Database: | Academic Search Ultimate |
| ISSN: | 20123981 |
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| DOI: | 10.7719/jpair.v63i1.974 |
