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Service Quality and Client Satisfaction in Public Sector: An Empirical Assessment of the Philippine Social Security System Using the SERVQUAL Framework.

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Title: Service Quality and Client Satisfaction in Public Sector: An Empirical Assessment of the Philippine Social Security System Using the SERVQUAL Framework.
Authors: ACUÑA, VINCENT L.1 acunavl@sss.gov.ph, CERADO, ERNIE C.1
Source: JPAIR Multidisciplinary Research. Jan2026, Vol. 63 Issue 1, p18-43. 26p.
Database: Academic Search Ultimate
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  Data: Service Quality and Client Satisfaction in Public Sector: An Empirical Assessment of the Philippine Social Security System Using the SERVQUAL Framework.
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        Value: 10.7719/jpair.v63i1.974
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      – Code: eng
        Text: English
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        PageCount: 26
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      – TitleFull: Service Quality and Client Satisfaction in Public Sector: An Empirical Assessment of the Philippine Social Security System Using the SERVQUAL Framework.
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              Text: Jan2026
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              Y: 2026
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