A Window into Our Patron's Needs: Analyzing Data from Chat Transcripts.
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| Title: | A Window into Our Patron's Needs: Analyzing Data from Chat Transcripts. |
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| Authors: | Houlson, Van1 houls001@umn.edu, McCready, Kate2 mccre008@umn.edu, Pfahl, Carla Steinberg3 pfahl001@umn.edu |
| Source: | Internet Reference Services Quarterly. 2006, Vol. 11 Issue 4, p19-39. 21p. |
| Database: | Academic Search Ultimate |
| ISSN: | 10875301 |
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