View in EDS HTML Full Text PDF Full Text

Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts.

Saved in:
Bibliographic Details
Title: Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts.
Authors: Jones, Sherri1 (AUTHOR) sedwards@nd.edu, Kayongo, Jessica1 (AUTHOR), Scofield, John1 (AUTHOR)
Source: Internet Reference Services Quarterly. 2009, Vol. 14 Issue 3/4, p67-81. 15p. 2 Black and White Photographs, 3 Diagrams, 2 Charts, 2 Graphs.
Database: Academic Search Ultimate
Full text is not displayed to guests.
Description
ISSN:10875301
DOI:10.1080/10875300903256555