APA (7th ed.) Citation

Jones, S., Kayongo, J., & Scofield, J. (2009). Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts. Internet Reference Services Quarterly, 14(3/4), 67. https://doi.org/10.1080/10875300903256555

Chicago Style (17th ed.) Citation

Jones, Sherri, Jessica Kayongo, and John Scofield. "Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts." Internet Reference Services Quarterly 14, no. 3/4 (2009): 67. https://doi.org/10.1080/10875300903256555.

MLA (9th ed.) Citation

Jones, Sherri, et al. "Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts." Internet Reference Services Quarterly, vol. 14, no. 3/4, 2009, p. 67, https://doi.org/10.1080/10875300903256555.