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Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts.

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Title: Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts.
Authors: Jones, Sherri1 (AUTHOR) sedwards@nd.edu, Kayongo, Jessica1 (AUTHOR), Scofield, John1 (AUTHOR)
Source: Internet Reference Services Quarterly. 2009, Vol. 14 Issue 3/4, p67-81. 15p. 2 Black and White Photographs, 3 Diagrams, 2 Charts, 2 Graphs.
Database: Academic Search Ultimate
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  Data: Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts.
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  Data: <searchLink fieldCode="AR" term="%22Jones%2C+Sherri%22">Jones, Sherri</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> sedwards@nd.edu</i><br /><searchLink fieldCode="AR" term="%22Kayongo%2C+Jessica%22">Kayongo, Jessica</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Scofield%2C+John%22">Scofield, John</searchLink><relatesTo>1</relatesTo> (AUTHOR)
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  Data: <searchLink fieldCode="JN" term="%22Internet+Reference+Services+Quarterly%22">Internet Reference Services Quarterly</searchLink>. 2009, Vol. 14 Issue 3/4, p67-81. 15p. 2 Black and White Photographs, 3 Diagrams, 2 Charts, 2 Graphs.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=asn&AN=46837970
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      – Type: doi
        Value: 10.1080/10875300903256555
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      – Code: eng
        Text: English
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        PageCount: 15
        StartPage: 67
    Titles:
      – TitleFull: Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts.
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            NameFull: Jones, Sherri
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            NameFull: Kayongo, Jessica
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              Text: 2009
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              Value: 14
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              Value: 3/4
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            – TitleFull: Internet Reference Services Quarterly
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