Analysing information behaviour in structured service encounters: a case of call centre operations.
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| Title: | Analysing information behaviour in structured service encounters: a case of call centre operations. |
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| Authors: | Yung-Hsiu Lin1 lin021060@gmail.com, Rong-Rong Chen2 RongRong@itri.org.tw, Her-Kun Chang3 hkchang@mail.cgu.edu.tw |
| Source: | Information Research. Jul2012, Vol. 17 Issue 2, p5-5. 1p. |
| Database: | Academic Search Ultimate |
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| ISSN: | 13681613 |
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