Framework to analyse the Influence of Quality on Customer Satisfaction in the Mobile Telecommunication Sector.
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| Title: | Framework to analyse the Influence of Quality on Customer Satisfaction in the Mobile Telecommunication Sector. |
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| Authors: | MATIAS, João C. O.1 matias@ubi.pt, REIS, Michael1 mika_2107@hotmail.com, AZEVEDO, Susana G.2 sazevedo@ubi.pt |
| Source: | Quality - Access to Success. Apr2015, Vol. 16 Issue 145, p85-92. 8p. |
| Database: | Business Source Ultimate |
| ISSN: | 15822559 |
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