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Framework to analyse the Influence of Quality on Customer Satisfaction in the Mobile Telecommunication Sector.

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Title: Framework to analyse the Influence of Quality on Customer Satisfaction in the Mobile Telecommunication Sector.
Authors: MATIAS, João C. O.1 matias@ubi.pt, REIS, Michael1 mika_2107@hotmail.com, AZEVEDO, Susana G.2 sazevedo@ubi.pt
Source: Quality - Access to Success. Apr2015, Vol. 16 Issue 145, p85-92. 8p.
Database: Business Source Ultimate
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      – Code: eng
        Text: English
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      – TitleFull: Framework to analyse the Influence of Quality on Customer Satisfaction in the Mobile Telecommunication Sector.
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              Text: Apr2015
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