Contribution and Trend to Quality Research--a literature review of SERVQUAL model from 1998 to 2013.
Saved in:
| Title: | Contribution and Trend to Quality Research--a literature review of SERVQUAL model from 1998 to 2013. |
|---|---|
| Authors: | Ya Lan WANG1 carol_yl_wang@yahoo.com.tw, Tainyi LUOR1 dr.luor@gmail.com, Pin LUARN2 luarn@ba.ntust.com.tw, Hsi Peng LU2 hsipeng@cs.ntust.com.tw |
| Source: | Informatica Economica. 2015, Vol. 19 Issue 1, p34-45. 12p. |
| Database: | Business Source Ultimate |
| ISSN: | 14531305 |
|---|---|
| DOI: | 10.12948/issn14531305/19.1.2015.03 |
