APA (7th ed.) Citation

Marchand, A., Paul, M., Hennig-Thurau, T., & Puchner, G. (2017). How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms. Journal of Service Research, 20(2), 105. https://doi.org/10.1177/1094670516682091

Chicago Style (17th ed.) Citation

Marchand, André, Michael Paul, Thorsten Hennig-Thurau, and Georg Puchner. "How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms." Journal of Service Research 20, no. 2 (2017): 105. https://doi.org/10.1177/1094670516682091.

MLA (9th ed.) Citation

Marchand, André, et al. "How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms." Journal of Service Research, vol. 20, no. 2, 2017, p. 105, https://doi.org/10.1177/1094670516682091.