Switching barriers in consumer markets: an investigation of the financial services industry.
Saved in:
| Title: | Switching barriers in consumer markets: an investigation of the financial services industry. |
|---|---|
| Authors: | Colgate, Mark1, Bodo Lang2 |
| Source: | Journal of Consumer Marketing. 2001, Vol. 18 Issue 4/5, p332-347. 16p. 5 Diagrams. |
| Database: | Business Source Ultimate |
| ISSN: | 07363761 |
|---|---|
| DOI: | 10.1108/07363760110393001 |