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Can Service Climate Detract from Employee Performance? The Role of Experience in Optimizing Satisfaction and Performance Outcomes.

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Bibliographic Details
Title: Can Service Climate Detract from Employee Performance? The Role of Experience in Optimizing Satisfaction and Performance Outcomes.
Authors: Gabler, Colin B.1 gabler@ohio.edu, Rapp, Adam2 rappa@ohio.edu, Richey, Jr., Robert Glenn3 richeyglenn@gmail.com, Adams, Frank G.4 fadams@cobilan.msstate.edu
Source: Decision Sciences. Feb2018, Vol. 49 Issue 1, p7-24. 18p. 3 Charts, 1 Graph.
Database: Business Source Ultimate
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Description
ISSN:00117315
DOI:10.1111/deci.12256