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Customer Acquisition and Retention: A Fluid Approach for Staffing.

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Bibliographic Details
Title: Customer Acquisition and Retention: A Fluid Approach for Staffing.
Authors: Furman, Eugene1 (AUTHOR) eugene.furman@rotman.utoronto.ca, Diamant, Adam2 (AUTHOR), Kristal, Murat2 (AUTHOR)
Source: Production & Operations Management. Nov2021, Vol. 30 Issue 11, p4236-4257. 22p.
Database: Business Source Ultimate
Description
ISSN:10591478
DOI:10.1111/poms.13520