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Customer Acquisition and Retention: A Fluid Approach for Staffing.

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Title: Customer Acquisition and Retention: A Fluid Approach for Staffing.
Authors: Furman, Eugene1 (AUTHOR) eugene.furman@rotman.utoronto.ca, Diamant, Adam2 (AUTHOR), Kristal, Murat2 (AUTHOR)
Source: Production & Operations Management. Nov2021, Vol. 30 Issue 11, p4236-4257. 22p.
Database: Business Source Ultimate
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PubType: Academic Journal
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        Value: 10.1111/poms.13520
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      – Code: eng
        Text: English
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        PageCount: 22
        StartPage: 4236
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      – TitleFull: Customer Acquisition and Retention: A Fluid Approach for Staffing.
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            NameFull: Diamant, Adam
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            NameFull: Kristal, Murat
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              M: 11
              Text: Nov2021
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