Effects of service quality and customer satisfaction on loyalty of bank customers.

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Title: Effects of service quality and customer satisfaction on loyalty of bank customers.
Authors: Supriyanto, Achmad1 (AUTHOR) a.supriyanto.fip@um.ac.id, Wiyono, Bambang Budi2 (AUTHOR), Burhanuddin, Burhanuddin2 (AUTHOR)
Source: Cogent Business & Management. Jan 2021, Vol. 8 Issue 1, p1-17. 17p.
Database: Business Source Ultimate
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An: 154391077
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  Data: Effects of service quality and customer satisfaction on loyalty of bank customers.
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  Data: <searchLink fieldCode="JN" term="%22Cogent+Business+%26+Management%22">Cogent Business & Management</searchLink>. Jan 2021, Vol. 8 Issue 1, p1-17. 17p.
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RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1080/23311975.2021.1937847
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      – Code: eng
        Text: English
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        PageCount: 17
        StartPage: 1
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      – TitleFull: Effects of service quality and customer satisfaction on loyalty of bank customers.
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            NameFull: Supriyanto, Achmad
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            NameFull: Wiyono, Bambang Budi
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            NameFull: Burhanuddin, Burhanuddin
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            – D: 01
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              Text: Jan 2021
              Type: published
              Y: 2021
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              Value: 8
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            – TitleFull: Cogent Business & Management
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