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The Service-Profit Chain: Reflections, Revisions, and Reimaginations.

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Bibliographic Details
Title: The Service-Profit Chain: Reflections, Revisions, and Reimaginations.
Authors: Hogreve, Jens1 (AUTHOR) jens.hogreve@ku.de, Iseke, Anja2 (AUTHOR), Derfuss, Klaus3 (AUTHOR)
Source: Journal of Service Research. Aug2022, Vol. 25 Issue 3, p460-477. 18p.
Database: Business Source Ultimate
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ISSN:10946705
DOI:10.1177/10946705211052410