View in EDS HTML Full Text PDF Full Text

Complaint De-Escalation Strategies on Social Media.

Saved in:
Bibliographic Details
Title: Complaint De-Escalation Strategies on Social Media.
Authors: Herhausen, Dennis (AUTHOR) dennis.herhausen@vu.nl, Grewal, Lauren (AUTHOR), Cummings, Krista Hill (AUTHOR), Roggeveen, Anne L. (AUTHOR), Villarroel Ordenes, Francisco (AUTHOR), Grewal, Dhruv (AUTHOR)
Source: Journal of Marketing. Mar2023, Vol. 87 Issue 2, p210-231. 22p. 9 Charts, 2 Graphs.
Database: Business Source Ultimate
Full text is not displayed to guests.
Description
ISSN:00222429
DOI:10.1177/00222429221119977