Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations.
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| Title: | Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations. |
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| Authors: | Bigne, Enrique1 (AUTHOR) enrique.bigne@uv.es, Ruiz, Carla1 (AUTHOR), Perez-Cabañero, Carmen1 (AUTHOR), Cuenca, Antonio1 (AUTHOR) |
| Source: | Service Business. Mar2023, Vol. 17 Issue 1, p281-314. 34p. |
| Database: | Business Source Ultimate |
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| ISSN: | 18628516 |
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| DOI: | 10.1007/s11628-023-00524-0 |
