APA (7th ed.) Citation

Bigne, E., Ruiz, C., Perez-Cabañero, C., & Cuenca, A. (2023). Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations. Service Business, 17(1), 281. https://doi.org/10.1007/s11628-023-00524-0

Chicago Style (17th ed.) Citation

Bigne, Enrique, Carla Ruiz, Carmen Perez-Cabañero, and Antonio Cuenca. "Are Customer Star Ratings and Sentiments Aligned? A Deep Learning Study of the Customer Service Experience in Tourism Destinations." Service Business 17, no. 1 (2023): 281. https://doi.org/10.1007/s11628-023-00524-0.

MLA (9th ed.) Citation

Bigne, Enrique, et al. "Are Customer Star Ratings and Sentiments Aligned? A Deep Learning Study of the Customer Service Experience in Tourism Destinations." Service Business, vol. 17, no. 1, 2023, p. 281, https://doi.org/10.1007/s11628-023-00524-0.