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Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations.

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Bibliographic Details
Title: Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations.
Authors: Bigne, Enrique1 (AUTHOR) enrique.bigne@uv.es, Ruiz, Carla1 (AUTHOR), Perez-Cabañero, Carmen1 (AUTHOR), Cuenca, Antonio1 (AUTHOR)
Source: Service Business. Mar2023, Vol. 17 Issue 1, p281-314. 34p.
Database: Business Source Ultimate
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  Data: Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations.
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  Data: <searchLink fieldCode="JN" term="%22Service+Business%22">Service Business</searchLink>. Mar2023, Vol. 17 Issue 1, p281-314. 34p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=162357226
RecordInfo BibRecord:
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      – Type: doi
        Value: 10.1007/s11628-023-00524-0
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      – Code: eng
        Text: English
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        PageCount: 34
        StartPage: 281
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      – TitleFull: Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations.
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            NameFull: Bigne, Enrique
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            NameFull: Ruiz, Carla
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            NameFull: Perez-Cabañero, Carmen
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              Text: Mar2023
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              Y: 2023
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