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Human vs. Automated Sales Agents: How and Why Customer Responses Shift Across Sales Stages.

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Bibliographic Details
Title: Human vs. Automated Sales Agents: How and Why Customer Responses Shift Across Sales Stages.
Authors: Adam, Martin1 (AUTHOR) adam@ise.tu-darmstadt.de, Roethke, Konstantin1 (AUTHOR) roethke@ise.tu-darmstadt.de, Benlian, Alexander1 (AUTHOR) benlian@ise.tu-darmstadt.de
Source: Information Systems Research (INFORMS). Sep2023, Vol. 34 Issue 3, p1148-1168. 21p.
Database: Business Source Ultimate
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ISSN:10477047
DOI:10.1287/isre.2022.1171