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Personalized Communication as a Platform for Service Inclusion? Initial Insights Into Interpersonal and AI-Based Personalization for Stigmatized Consumers.

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Title: Personalized Communication as a Platform for Service Inclusion? Initial Insights Into Interpersonal and AI-Based Personalization for Stigmatized Consumers.
Authors: Mende, Martin1 (AUTHOR), Scott, Maura L.2 (AUTHOR) mlscott@business.fsu.edu, Ubal, Valentina O.3 (AUTHOR), Hassler, Corinne M. K.4 (AUTHOR), Harmeling, Colleen M.3 (AUTHOR), Palmatier, Robert W.5 (AUTHOR)
Source: Journal of Service Research. Feb2024, Vol. 27 Issue 1, p28-48. 21p.
Database: Business Source Ultimate
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Header DbId: bsu
DbLabel: Business Source Ultimate
An: 174318435
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PubType: Academic Journal
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  Data: Personalized Communication as a Platform for Service Inclusion? Initial Insights Into Interpersonal and AI-Based Personalization for Stigmatized Consumers.
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Service+Research%22">Journal of Service Research</searchLink>. Feb2024, Vol. 27 Issue 1, p28-48. 21p.
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        Value: 10.1177/10946705231188676
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      – Code: eng
        Text: English
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      – TitleFull: Personalized Communication as a Platform for Service Inclusion? Initial Insights Into Interpersonal and AI-Based Personalization for Stigmatized Consumers.
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              Text: Feb2024
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              Y: 2024
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