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A Framework to Improve the Digital Customer Experience in Complex Services.

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Title: A Framework to Improve the Digital Customer Experience in Complex Services.
Authors: Kandil, Omnia1 (AUTHOR) omnia.kandil@uliege.be, Dessart, Laurence1 (AUTHOR), Standaert, Willem1,2 (AUTHOR), Bosma, Maarten3 (AUTHOR)
Source: Services Marketing Quarterly. Jan-Mar2024, Vol. 45 Issue 1, p25-54. 30p.
Database: Business Source Ultimate
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  Data: <searchLink fieldCode="JN" term="%22Services+Marketing+Quarterly%22">Services Marketing Quarterly</searchLink>. Jan-Mar2024, Vol. 45 Issue 1, p25-54. 30p.
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RecordInfo BibRecord:
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      – Type: doi
        Value: 10.1080/15332969.2023.2294235
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      – Code: eng
        Text: English
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        PageCount: 30
        StartPage: 25
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      – TitleFull: A Framework to Improve the Digital Customer Experience in Complex Services.
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            NameFull: Kandil, Omnia
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            NameFull: Dessart, Laurence
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            NameFull: Standaert, Willem
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              Text: Jan-Mar2024
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              Y: 2024
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              Value: 45
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