Eliminating customer experience pain points in complex customer journeys through smart service solutions.
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| Title: | Eliminating customer experience pain points in complex customer journeys through smart service solutions. |
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| Authors: | Holz, Heiko F.1 (AUTHOR) heiko-holz@gmx.de, Becker, Marc2 (AUTHOR), Blut, Markus3 (AUTHOR), Paluch, Stefanie1,4 (AUTHOR) |
| Source: | Psychology & Marketing. Mar2024, Vol. 41 Issue 3, p592-609. 18p. |
| Database: | Business Source Ultimate |
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| ISSN: | 07426046 |
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| DOI: | 10.1002/mar.21938 |
