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Eliminating customer experience pain points in complex customer journeys through smart service solutions.

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Title: Eliminating customer experience pain points in complex customer journeys through smart service solutions.
Authors: Holz, Heiko F.1 (AUTHOR) heiko-holz@gmx.de, Becker, Marc2 (AUTHOR), Blut, Markus3 (AUTHOR), Paluch, Stefanie1,4 (AUTHOR)
Source: Psychology & Marketing. Mar2024, Vol. 41 Issue 3, p592-609. 18p.
Database: Business Source Ultimate
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      – Type: doi
        Value: 10.1002/mar.21938
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      – Code: eng
        Text: English
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            NameFull: Becker, Marc
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            NameFull: Blut, Markus
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              Text: Mar2024
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              Y: 2024
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              Value: 41
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