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Examining Soft and Hard Attributes of Health Care Service Quality and Their Impacts on Patient Satisfaction and Loyalty.

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Bibliographic Details
Title: Examining Soft and Hard Attributes of Health Care Service Quality and Their Impacts on Patient Satisfaction and Loyalty.
Authors: Li-Hsin Chen1 lihsinc@g.clemson.edu, Chun-Hung Chen2, Pasion Loverio, Jennifer3, Mei-Jung Wang4, Ling-Hui Lee5, Ya-Pin Hou6
Source: Quality Management in Health Care. Jul-Sep2024, Vol. 33 Issue 3, p176-191. 16p.
Database: Business Source Ultimate
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