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"Sorry about my manager": Mitigating customer-facing adverse manager behaviors.

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Bibliographic Details
Title: "Sorry about my manager": Mitigating customer-facing adverse manager behaviors.
Authors: Johnson, Jeff S.1 (AUTHOR) johnsonjs@umkc.edu
Source: Journal of the Academy of Marketing Science. Jul2024, Vol. 52 Issue 4, p1130-1151. 22p.
Database: Business Source Ultimate
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ISSN:00920703
DOI:10.1007/s11747-023-00974-y