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Service Design for Improved Satisfaction: Decoding the Mechanism for Impact of Patient Callback in Emergency Healthcare.

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Bibliographic Details
Title: Service Design for Improved Satisfaction: Decoding the Mechanism for Impact of Patient Callback in Emergency Healthcare.
Authors: Krishnan, Viswanathan1 (AUTHOR) vk@ucsd.edu, Maki, Kanetaka M.1 (AUTHOR) kanetaka@kanetaka-maki.org, Castillo, Edward M.1 (AUTHOR) emcastillo@ucsd.edu, Guss, David A.1 (AUTHOR) dguss@ucsd.edu
Source: Service Science (INFORMS). Dec2015, Vol. 7 Issue 4, p315-330. 16p.
Database: Business Source Ultimate
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ISSN:21643962
DOI:10.1287/serv.2015.0117