APA (7th ed.) Citation

Krishnan, V., Maki, K. M., Castillo, E. M., & Guss, D. A. (2015). Service Design for Improved Satisfaction: Decoding the Mechanism for Impact of Patient Callback in Emergency Healthcare. Service Science (INFORMS), 7(4), 315. https://doi.org/10.1287/serv.2015.0117

Chicago Style (17th ed.) Citation

Krishnan, Viswanathan, Kanetaka M. Maki, Edward M. Castillo, and David A. Guss. "Service Design for Improved Satisfaction: Decoding the Mechanism for Impact of Patient Callback in Emergency Healthcare." Service Science (INFORMS) 7, no. 4 (2015): 315. https://doi.org/10.1287/serv.2015.0117.

MLA (9th ed.) Citation

Krishnan, Viswanathan, et al. "Service Design for Improved Satisfaction: Decoding the Mechanism for Impact of Patient Callback in Emergency Healthcare." Service Science (INFORMS), vol. 7, no. 4, 2015, p. 315, https://doi.org/10.1287/serv.2015.0117.