View in EDS HTML Full Text PDF Full Text

Service Design for Improved Satisfaction: Decoding the Mechanism for Impact of Patient Callback in Emergency Healthcare.

Saved in:
Bibliographic Details
Title: Service Design for Improved Satisfaction: Decoding the Mechanism for Impact of Patient Callback in Emergency Healthcare.
Authors: Krishnan, Viswanathan1 (AUTHOR) vk@ucsd.edu, Maki, Kanetaka M.1 (AUTHOR) kanetaka@kanetaka-maki.org, Castillo, Edward M.1 (AUTHOR) emcastillo@ucsd.edu, Guss, David A.1 (AUTHOR) dguss@ucsd.edu
Source: Service Science (INFORMS). Dec2015, Vol. 7 Issue 4, p315-330. 16p.
Database: Business Source Ultimate
Full text is not displayed to guests.
FullText Links:
  – Type: pdflink
Text:
  Availability: 1
Header DbId: bsu
DbLabel: Business Source Ultimate
An: 182962239
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Service Design for Improved Satisfaction: Decoding the Mechanism for Impact of Patient Callback in Emergency Healthcare.
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Krishnan%2C+Viswanathan%22">Krishnan, Viswanathan</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> vk@ucsd.edu</i><br /><searchLink fieldCode="AR" term="%22Maki%2C+Kanetaka+M%2E%22">Maki, Kanetaka M.</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> kanetaka@kanetaka-maki.org</i><br /><searchLink fieldCode="AR" term="%22Castillo%2C+Edward+M%2E%22">Castillo, Edward M.</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> emcastillo@ucsd.edu</i><br /><searchLink fieldCode="AR" term="%22Guss%2C+David+A%2E%22">Guss, David A.</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> dguss@ucsd.edu</i>
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="JN" term="%22Service+Science+%28INFORMS%29%22">Service Science (INFORMS)</searchLink>. Dec2015, Vol. 7 Issue 4, p315-330. 16p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=182962239
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1287/serv.2015.0117
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 16
        StartPage: 315
    Titles:
      – TitleFull: Service Design for Improved Satisfaction: Decoding the Mechanism for Impact of Patient Callback in Emergency Healthcare.
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Krishnan, Viswanathan
      – PersonEntity:
          Name:
            NameFull: Maki, Kanetaka M.
      – PersonEntity:
          Name:
            NameFull: Castillo, Edward M.
      – PersonEntity:
          Name:
            NameFull: Guss, David A.
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 12
              Text: Dec2015
              Type: published
              Y: 2015
          Identifiers:
            – Type: issn-print
              Value: 21643962
          Numbering:
            – Type: volume
              Value: 7
            – Type: issue
              Value: 4
          Titles:
            – TitleFull: Service Science (INFORMS)
              Type: main
ResultId 1