Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees.
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| Title: | Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees. |
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| Authors: | Grandey, Alicia A.1 aag6@psu.edu, Fisk, Glenda M.1, Steiner, Dirk D.2 |
| Source: | Journal of Applied Psychology. Sep2005, Vol. 90 Issue 5, p893-904. 12p. |
| Database: | Business Source Ultimate |
| ISSN: | 00219010 |
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| DOI: | 10.1037/0021-9010.90.5.893 |
