View in EDS PDF Full Text

Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees.

Saved in:
Bibliographic Details
Title: Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees.
Authors: Grandey, Alicia A.1 aag6@psu.edu, Fisk, Glenda M.1, Steiner, Dirk D.2
Source: Journal of Applied Psychology. Sep2005, Vol. 90 Issue 5, p893-904. 12p.
Database: Business Source Ultimate
FullText Links:
  – Type: pdflink
Text:
  Availability: 0
Header DbId: bsu
DbLabel: Business Source Ultimate
An: 18329848
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees.
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Grandey%2C+Alicia+A%2E%22">Grandey, Alicia A.</searchLink><relatesTo>1</relatesTo><i> aag6@psu.edu</i><br /><searchLink fieldCode="AR" term="%22Fisk%2C+Glenda+M%2E%22">Fisk, Glenda M.</searchLink><relatesTo>1</relatesTo><br /><searchLink fieldCode="AR" term="%22Steiner%2C+Dirk+D%2E%22">Steiner, Dirk D.</searchLink><relatesTo>2</relatesTo>
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="JN" term="%22Journal+of+Applied+Psychology%22">Journal of Applied Psychology</searchLink>. Sep2005, Vol. 90 Issue 5, p893-904. 12p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=18329848
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1037/0021-9010.90.5.893
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 12
        StartPage: 893
    Titles:
      – TitleFull: Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees.
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Grandey, Alicia A.
      – PersonEntity:
          Name:
            NameFull: Fisk, Glenda M.
      – PersonEntity:
          Name:
            NameFull: Steiner, Dirk D.
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 09
              Text: Sep2005
              Type: published
              Y: 2005
          Identifiers:
            – Type: issn-print
              Value: 00219010
          Numbering:
            – Type: volume
              Value: 90
            – Type: issue
              Value: 5
          Titles:
            – TitleFull: Journal of Applied Psychology
              Type: main
ResultId 1