Service Workers’ Sensemaking Process of Customer Misbehavior: The Case of French Rail Transport.

Saved in:

Bibliographic Details
Title:	Service Workers’ Sensemaking Process of Customer Misbehavior: The Case of French Rail Transport.
Authors:	de Longueval, Oriane Sitte¹ Oriane.SittedeLongueval@unige.ch
Source:	M@n@gement. 2025, Vol. 28 Issue 1, p30-52. 23p.
Database:	Business Source Ultimate

Description
ISSN:	12864692
DOI:	10.37725/mgmt.2024.9426