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Service Workers’ Sensemaking Process of Customer Misbehavior: The Case of French Rail Transport.

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Title: Service Workers’ Sensemaking Process of Customer Misbehavior: The Case of French Rail Transport.
Authors: de Longueval, Oriane Sitte1 Oriane.SittedeLongueval@unige.ch
Source: M@n@gement. 2025, Vol. 28 Issue 1, p30-52. 23p.
Database: Business Source Ultimate
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        Value: 10.37725/mgmt.2024.9426
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