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Breaking The Mold: Redefining Service Failure and Recovery.

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Bibliographic Details
Title: Breaking The Mold: Redefining Service Failure and Recovery.
Authors: Grégoire, Yany1 (AUTHOR) yany.gregoire@hec.ca, Gelbrich, Katja2 (AUTHOR), Orsingher, Chiara3 (AUTHOR), Van Vaerenbergh, Yves4 (AUTHOR)
Source: Journal of Service Research. Aug2025, Vol. 28 Issue 3, p375-381. 7p.
Database: Business Source Ultimate
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ISSN:10946705
DOI:10.1177/10946705251341513