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Breaking The Mold: Redefining Service Failure and Recovery.

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Title: Breaking The Mold: Redefining Service Failure and Recovery.
Authors: Grégoire, Yany1 (AUTHOR) yany.gregoire@hec.ca, Gelbrich, Katja2 (AUTHOR), Orsingher, Chiara3 (AUTHOR), Van Vaerenbergh, Yves4 (AUTHOR)
Source: Journal of Service Research. Aug2025, Vol. 28 Issue 3, p375-381. 7p.
Database: Business Source Ultimate
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PubType: Academic Journal
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        Value: 10.1177/10946705251341513
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      – Code: eng
        Text: English
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        PageCount: 7
        StartPage: 375
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      – TitleFull: Breaking The Mold: Redefining Service Failure and Recovery.
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            NameFull: Gelbrich, Katja
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              Text: Aug2025
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              Y: 2025
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              Value: 28
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