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Customer Voice on Two-Sided Platforms: The Effect of Surge Pricing on Customer Complaints.

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Bibliographic Details
Title:	Customer Voice on Two-Sided Platforms: The Effect of Surge Pricing on Customer Complaints.
Authors:	Xu, Linli¹ (AUTHOR) linlixu@umn.edu, Wei, Yanhao "Max"² (AUTHOR) linlixu@umn.edu, Zhu, Yi¹ (AUTHOR) yizhu@umn.edu
Source:	Management Science (INFORMS). Aug2025, Vol. 71 Issue 8, p6729-6745. 17p.
Database:	Business Source Ultimate
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Description
ISSN:	00251909
DOI:	10.1287/mnsc.2024.4992