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Customer Voice on Two-Sided Platforms: The Effect of Surge Pricing on Customer Complaints.

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Title: Customer Voice on Two-Sided Platforms: The Effect of Surge Pricing on Customer Complaints.
Authors: Xu, Linli1 (AUTHOR) linlixu@umn.edu, Wei, Yanhao "Max"2 (AUTHOR) linlixu@umn.edu, Zhu, Yi1 (AUTHOR) yizhu@umn.edu
Source: Management Science (INFORMS). Aug2025, Vol. 71 Issue 8, p6729-6745. 17p.
Database: Business Source Ultimate
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  Data: Customer Voice on Two-Sided Platforms: The Effect of Surge Pricing on Customer Complaints.
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  Data: <searchLink fieldCode="JN" term="%22Management+Science+%28INFORMS%29%22">Management Science (INFORMS)</searchLink>. Aug2025, Vol. 71 Issue 8, p6729-6745. 17p.
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      – Type: doi
        Value: 10.1287/mnsc.2024.4992
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      – Code: eng
        Text: English
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      – TitleFull: Customer Voice on Two-Sided Platforms: The Effect of Surge Pricing on Customer Complaints.
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            NameFull: Wei, Yanhao "Max"
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              Text: Aug2025
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