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How Should Time Estimates Be Structured to Increase Customer Satisfaction?

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Title: How Should Time Estimates Be Structured to Increase Customer Satisfaction?
Authors: Hu, Beidi1 (AUTHOR) beidi.hu@chicagobooth.edu, Gaertig, Celia2 (AUTHOR) celia.gaertig@haas.berkeley.edu, Dietvorst, Berkeley J.1 (AUTHOR) berkeley.dietvorst@chicagobooth.edu
Source: Management Science (INFORMS). Sep2025, Vol. 71 Issue 9, p7497-7515. 19p.
Database: Business Source Ultimate
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ISSN:00251909
DOI:10.1287/mnsc.2023.00137