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Two-Sided Impacts of Service Provider's Identity Disclosure in e-Customer Service Platforms: Evidence from Two Field Experiments.

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Bibliographic Details
Title: Two-Sided Impacts of Service Provider's Identity Disclosure in e-Customer Service Platforms: Evidence from Two Field Experiments.
Authors: Chung, Sunghun1 (AUTHOR) sunghun@gwu.edu, Jung, Jaehwuen2 (AUTHOR) jaejung@temple.edu, Park, Jooyoung3 (AUTHOR) jpark@phbs.pku.edu.cn, Lee, Chul Ho4 (AUTHOR) irontigerlee@kaist.ac.kr, Ceran, Yasin5 (AUTHOR) yasin.ceran@sjsu.edu
Source: Information Systems Research (INFORMS). Sep2025, Vol. 36 Issue 3, p1631-1651. 21p.
Database: Business Source Ultimate
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ISSN:10477047
DOI:10.1287/isre.2023.0499