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Two-Sided Impacts of Service Provider's Identity Disclosure in e-Customer Service Platforms: Evidence from Two Field Experiments.

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Title: Two-Sided Impacts of Service Provider's Identity Disclosure in e-Customer Service Platforms: Evidence from Two Field Experiments.
Authors: Chung, Sunghun1 (AUTHOR) sunghun@gwu.edu, Jung, Jaehwuen2 (AUTHOR) jaejung@temple.edu, Park, Jooyoung3 (AUTHOR) jpark@phbs.pku.edu.cn, Lee, Chul Ho4 (AUTHOR) irontigerlee@kaist.ac.kr, Ceran, Yasin5 (AUTHOR) yasin.ceran@sjsu.edu
Source: Information Systems Research (INFORMS). Sep2025, Vol. 36 Issue 3, p1631-1651. 21p.
Database: Business Source Ultimate
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  Data: Two-Sided Impacts of Service Provider's Identity Disclosure in e-Customer Service Platforms: Evidence from Two Field Experiments.
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  Data: <searchLink fieldCode="AR" term="%22Chung%2C+Sunghun%22">Chung, Sunghun</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> sunghun@gwu.edu</i><br /><searchLink fieldCode="AR" term="%22Jung%2C+Jaehwuen%22">Jung, Jaehwuen</searchLink><relatesTo>2</relatesTo> (AUTHOR)<i> jaejung@temple.edu</i><br /><searchLink fieldCode="AR" term="%22Park%2C+Jooyoung%22">Park, Jooyoung</searchLink><relatesTo>3</relatesTo> (AUTHOR)<i> jpark@phbs.pku.edu.cn</i><br /><searchLink fieldCode="AR" term="%22Lee%2C+Chul+Ho%22">Lee, Chul Ho</searchLink><relatesTo>4</relatesTo> (AUTHOR)<i> irontigerlee@kaist.ac.kr</i><br /><searchLink fieldCode="AR" term="%22Ceran%2C+Yasin%22">Ceran, Yasin</searchLink><relatesTo>5</relatesTo> (AUTHOR)<i> yasin.ceran@sjsu.edu</i>
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  Data: <searchLink fieldCode="JN" term="%22Information+Systems+Research+%28INFORMS%29%22">Information Systems Research (INFORMS)</searchLink>. Sep2025, Vol. 36 Issue 3, p1631-1651. 21p.
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RecordInfo BibRecord:
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      – Type: doi
        Value: 10.1287/isre.2023.0499
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      – Code: eng
        Text: English
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        PageCount: 21
        StartPage: 1631
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      – TitleFull: Two-Sided Impacts of Service Provider's Identity Disclosure in e-Customer Service Platforms: Evidence from Two Field Experiments.
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              M: 09
              Text: Sep2025
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              Y: 2025
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