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Mitigating the Negative Effects of Customer Anxiety by Facilitating Access to Human Contact.

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Title: Mitigating the Negative Effects of Customer Anxiety by Facilitating Access to Human Contact.
Authors: Kinch, Michelle A.1 (AUTHOR) michelle.a.kinch@tuck.dartmouth.edu, Buell, Ryan W.2 (AUTHOR) rbuell@hbs.edu
Source: Management Science (INFORMS). Nov2025, Vol. 71 Issue 11, p9710-9729. 20p.
Database: Business Source Ultimate
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ISSN:00251909
DOI:10.1287/mnsc.2022.01029