Assessing patient satisfaction in healthcare: Integrating ratings of service attributes and BERT-based analysis of comments.

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Bibliographic Details
Title: Assessing patient satisfaction in healthcare: Integrating ratings of service attributes and BERT-based analysis of comments.
Authors: Lu, Lin1 (AUTHOR), Hu, Qiong2 (AUTHOR) qiong.hu@ucdenver.edu, Walter, Zhiping3 (AUTHOR), Huo, Donglai4 (AUTHOR), Zhang, Hongbo5 (AUTHOR)
Source: International Journal of Engineering Business Management. 11/5/2025, Vol. 17, p1-17. 17p.
Database: Business Source Ultimate
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ISSN:18479790
DOI:10.1177/18479790251384339