Assessing patient satisfaction in healthcare: Integrating ratings of service attributes and BERT-based analysis of comments.
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| Title: | Assessing patient satisfaction in healthcare: Integrating ratings of service attributes and BERT-based analysis of comments. |
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| Authors: | Lu, Lin1 (AUTHOR), Hu, Qiong2 (AUTHOR) qiong.hu@ucdenver.edu, Walter, Zhiping3 (AUTHOR), Huo, Donglai4 (AUTHOR), Zhang, Hongbo5 (AUTHOR) |
| Source: | International Journal of Engineering Business Management. 11/5/2025, Vol. 17, p1-17. 17p. |
| Database: | Business Source Ultimate |
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| ISSN: | 18479790 |
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| DOI: | 10.1177/18479790251384339 |