Frontline Employee Improvisation: Uncovering Its Meaning, Practice, and Impact in Service Industries.
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| Title: | Frontline Employee Improvisation: Uncovering Its Meaning, Practice, and Impact in Service Industries. |
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| Authors: | Rayburn, Steven W.1 (AUTHOR) steven.rayburn@txstate.edu, Luria, Gil2 (AUTHOR), Yagil, Dana2 (AUTHOR), Fujikawa, Yoshinori3 (AUTHOR), Anderson, Sidney1 (AUTHOR), Mohan, Mayoor4 (AUTHOR) |
| Source: | Journal of Service Research. Dec2025, p1. |
| Database: | Business Source Ultimate |
| ISSN: | 10946705 |
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| DOI: | 10.1177/10946705251399830 |