Frontline Employee Improvisation: Uncovering Its Meaning, Practice, and Impact in Service Industries.

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Bibliographic Details
Title: Frontline Employee Improvisation: Uncovering Its Meaning, Practice, and Impact in Service Industries.
Authors: Rayburn, Steven W.1 (AUTHOR) steven.rayburn@txstate.edu, Luria, Gil2 (AUTHOR), Yagil, Dana2 (AUTHOR), Fujikawa, Yoshinori3 (AUTHOR), Anderson, Sidney1 (AUTHOR), Mohan, Mayoor4 (AUTHOR)
Source: Journal of Service Research. Dec2025, p1.
Database: Business Source Ultimate
Description
ISSN:10946705
DOI:10.1177/10946705251399830