View in EDS PDF Full Text

Frontline Employee Improvisation: Uncovering Its Meaning, Practice, and Impact in Service Industries.

Saved in:
Bibliographic Details
Title: Frontline Employee Improvisation: Uncovering Its Meaning, Practice, and Impact in Service Industries.
Authors: Rayburn, Steven W.1 (AUTHOR) steven.rayburn@txstate.edu, Luria, Gil2 (AUTHOR), Yagil, Dana2 (AUTHOR), Fujikawa, Yoshinori3 (AUTHOR), Anderson, Sidney1 (AUTHOR), Mohan, Mayoor4 (AUTHOR)
Source: Journal of Service Research. Dec2025, p1.
Database: Business Source Ultimate
FullText Links:
  – Type: pdflink
Text:
  Availability: 0
Header DbId: bsu
DbLabel: Business Source Ultimate
An: 190502037
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Frontline Employee Improvisation: Uncovering Its Meaning, Practice, and Impact in Service Industries.
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Rayburn%2C+Steven+W%2E%22">Rayburn, Steven W.</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> steven.rayburn@txstate.edu</i><br /><searchLink fieldCode="AR" term="%22Luria%2C+Gil%22">Luria, Gil</searchLink><relatesTo>2</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Yagil%2C+Dana%22">Yagil, Dana</searchLink><relatesTo>2</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Fujikawa%2C+Yoshinori%22">Fujikawa, Yoshinori</searchLink><relatesTo>3</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Anderson%2C+Sidney%22">Anderson, Sidney</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Mohan%2C+Mayoor%22">Mohan, Mayoor</searchLink><relatesTo>4</relatesTo> (AUTHOR)
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="JN" term="%22Journal+of+Service+Research%22">Journal of Service Research</searchLink>. Dec2025, p1.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=190502037
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1177/10946705251399830
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        StartPage: 1
    Titles:
      – TitleFull: Frontline Employee Improvisation: Uncovering Its Meaning, Practice, and Impact in Service Industries.
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Rayburn, Steven W.
      – PersonEntity:
          Name:
            NameFull: Luria, Gil
      – PersonEntity:
          Name:
            NameFull: Yagil, Dana
      – PersonEntity:
          Name:
            NameFull: Fujikawa, Yoshinori
      – PersonEntity:
          Name:
            NameFull: Anderson, Sidney
      – PersonEntity:
          Name:
            NameFull: Mohan, Mayoor
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 26
              M: 12
              Text: Dec2025
              Type: published
              Y: 2025
          Identifiers:
            – Type: issn-print
              Value: 10946705
          Titles:
            – TitleFull: Journal of Service Research
              Type: main
ResultId 1