Implementing a Process Mining Framework to Improve Customer Experience.
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| Title: | Implementing a Process Mining Framework to Improve Customer Experience. |
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| Authors: | Ramirez, Carolina1, Dioses, Javier1, Jara, Gonzalo1 |
| Source: | Journal of Telecommunications & the Digital Economy. Dec2025, Vol. 13 Issue 4, p127-147. 21p. |
| Database: | Business Source Ultimate |
| ISSN: | 22031693 |
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| DOI: | 10.18080/jtde.v13n4.1281 |