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Implementing a Process Mining Framework to Improve Customer Experience.

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Bibliographic Details
Title: Implementing a Process Mining Framework to Improve Customer Experience.
Authors: Ramirez, Carolina1, Dioses, Javier1, Jara, Gonzalo1
Source: Journal of Telecommunications & the Digital Economy. Dec2025, Vol. 13 Issue 4, p127-147. 21p.
Database: Business Source Ultimate
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Header DbId: bsu
DbLabel: Business Source Ultimate
An: 190605588
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
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        Value: 10.18080/jtde.v13n4.1281
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      – Code: eng
        Text: English
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        PageCount: 21
        StartPage: 127
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      – TitleFull: Implementing a Process Mining Framework to Improve Customer Experience.
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            NameFull: Ramirez, Carolina
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              M: 12
              Text: Dec2025
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              Y: 2025
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