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AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters.

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Bibliographic Details
Title: AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters.
Authors: Mortati, Marzia1 (AUTHOR) marzia.mortati@polimi.it, Viana Mundstock Freitas, Giovanna1 (AUTHOR)
Source: Journal of Service Research. Feb2026, Vol. 29 Issue 1, p81-96. 16p.
Database: Business Source Ultimate
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ISSN:10946705
DOI:10.1177/10946705251344387